Blissful Words Publishing Refund Policy
Last Updated: 24.10.2024
We strive to provide the highest quality publishing, editing, and marketing services. However, we understand that circumstances may change, and refunds may be necessary. Please review our refund policy below.
General Refund Conditions
– Refunds are considered on a case-by-case basis and are only applicable under specific circumstances, as outlined below.
– Refund requests must be submitted in writing to [Email Address] within 30 days of payment.
Non-Refundable Services
– Completed Services:Payments for services already completed (e.g., editing, formatting, cover design) are non-refundable.
– Deposits/Down Payments:Any deposits or down payments made to initiate a project are non-refundable.
– Marketing Services:Payments for marketing services are non-refundable once the promotional campaign has begun.
Partial Refunds
– If you cancel a project before it is fully completed, you may be eligible for a partial refund. The refund amount will be determined based on the work already performed and costs incurred up to the cancellation date.
– Partial refunds are not guaranteed and will be evaluated at our discretion.
Full Refunds
– Full refunds are only issued if:
– We are unable to deliver the services as specified in the contract due to unforeseen circumstances on our end.
– There is a significant delay (beyond agreed-upon timelines) caused solely by us, and no work has been completed.
Refund Process
– Submit a written refund request to [Email Address] detailing your reasons for the request.
– Our team will review the request within 10 business days and provide a response.
– Approved refunds will be processed within 14 business days using the original payment method.
Disputes
– If there is a disagreement regarding a refund, we encourage open communication to resolve the issue.
– In case of unresolved disputes, the matter may be addressed through mediation or arbitration as per our Terms & Conditions.
Contact Us
For questions or refund requests, please email us at info@blissfulwordspublishing.com